Terms of Service

AI EXPERTS Sp. z o.o., Nowy Świat 54, 00-363 Warszawa, Poland, KRS 0001177141, NIP 5253049482, REGON 541969080.

Our offer is addressed primarily to businesses (B2B). Where a consumer or a sole trader with consumer rights buys from us, mandatory consumer law applies and takes priority over these terms.

An order is placed by sending an enquiry through the contact form, by e-mail or by phone. A contract is concluded when we confirm the order, scope, date and price in writing (e-mail is sufficient). Custom projects are governed by an individual agreement.

Prices are given in EUR and are net amounts; VAT is added at the applicable rate. PLN amounts are indicative and calculated at a fixed reference rate; the invoice amount prevails. Payment is made by bank transfer within 14 days of the invoice date unless agreed otherwise. We do not accept cash payments.

Digital products are delivered by e-mail within 2 business days of payment. Sessions, workshops and projects are delivered on the dates agreed with the client.

Sessions may be rescheduled free of charge up to 5 business days before the agreed date. Consumers have 14 days to withdraw from a distance contract, except for digital content delivered with their express consent before that period expires.

Complaints can be sent to info@aiexperts.pl. We respond within 14 days.

All materials remain our property. The client receives a non-exclusive, non-transferable licence to use them for internal purposes. CH.AI.NGE™ is a proprietary framework.

We deliver advisory and training services with professional diligence. In B2B relations our total liability is limited to the net fee paid for the given service, except for damage caused intentionally.

Polish law applies. B2B disputes are resolved by the common court competent for our registered office in Warsaw. Consumers may use out-of-court dispute resolution.